What types of customers does SPEP offer latches to?
Sierra Pacific sells business-to-business (B2B). We’re the experts in supporting OEM customers with high-quality industrial hardware, like latches. We are a perfect match for any company that uses high volumes of parts and/or is a repeat producer of products that require hinges, latches, handles, locks, and other similar items.
Our engineering, manufacturing, and distribution strengths provide a valuable resource to our customers. We regularly assist in product development, product improvement, and developing supply chain programs to service the demand of our customers.
Do you sell latches to the general public?
No, Sierra Pacific does not sell latches to the public, as we are not a retail establishment. We sell business-to-business (B2B) only. If you need a source for SPEP latches in small quantities, we encourage you to visit our partner, Hard-To-Find Hardware at
www.HTFHardware.com.
Are you ISO certified?
Yes! SPEP is ISO 9001:2015 certified. You can learn more about this on the
About Us page of our website.
What types of latches do you sell?
At SPEP, we offer a diverse selection of latches designed for a variety of industrial uses. Some of our most popular options include:
- Compression: Designed for use around vibration and shock hazards
- Slam: Provide reliable security with minimal effort
- Bolt: Built to offer enhanced tamper resistance
Whether you need to prioritize convenience and one-handed operation or limiting access, you’ll find the right component in our catalog. You can also contact our team of experts at any time to help guide you.
Can I customize my latches?
Absolutely. At SPEP, we employ a talented team of engineering professionals who can assist with all of your customization needs. From scaling up (or down) existing hardware to designing something truly unique, we do it all.
We designed our customization process to promote efficiency and the long-term success of your project, while also bringing your personalized vision to life. During our collaborative process, we’ll work closely with your team to better understand your needs and project goals. Once you approve the prototype, we can put the components into production and provide a fast turnaround time on your order.
What materials are your latches made from?
We offer latches made from a variety of materials, making it easy to find something in your price range that fits your business’ branding and aesthetic. Different materials suit different industrial environments and applications.
We offer:
- Stainless Steel: Ideal for harsh environments due to its corrosion resistance and durability
- Zinc Alloy: Combines strength and versatility while minimizing weight
- Plastic: Cost-effective and lightweight option
What finish options are available for latches?
Aside from the base materials, we also offer a wide selection of finishes, allowing you to choose the best one based on the environment and aesthetic needs of your business.
Our options include:
- Powder-Coated: Adds a durable, corrosion-resistant layer with a clean, modern look
- Chrome-Plated: Offers a sleek finish with added protection against wear and tear
- Other Specialty Finishes: Available depending on latch material and intended use
The specific finishes that we offer will vary depending on the material and style of the component. Before you select a material and finish, consider the environment that your hardware will be deployed in and overall usage conditions. More rigorous applications require durable options like steel or stainless steel. Conversely, if you want to keep the weight to a minimum and reduce costs, consider plastic.
If you have questions about what combination of material and finish best suits your intended use case, contact our team. An experienced sales agent will help you explore the benefits of each product type.
Are your latches durability-tested?
Yes, all of SPEP’s latches are durability-tested. We are committed to upholding the highest standards and closely inspecting the hardware of every shipment before it leaves our facility. By conducting rigorous testing and quality control, we ensure that your components meet or exceed industry standards, including ISO certifications.
Don’t settle for less when it comes to industrial latches and access hardware. Give your customers the very best by sourcing components from SPEP, an ISO-certified organization that prioritizes performance and reliability.
What types of latches are most durable?
While all of our latches are tested for durability, stainless steel options provide the combination of durability and corrosion resistance. This makes them an excellent choice for demanding industrial applications. Clients often use our stainless steel hardware on truck toolboxes, first responder equipment, and industrial machinery, as it can withstand the rigors of daily use.
How do I install or replace my latches?
The specific installation process will vary depending on the style of latch you purchase and what you are affixing it to. However, we offer mounting hardware and detailed installation instructions with every order to make the process quick and seamless. If you have any questions after receiving your order, you can
contact our support team.
Is there a minimum order requirement for latches?
Yes, the minimum order amount for a new customer’s first purchase is $250. Subsequent orders have a $50 combined minimum.
How can I place an order with SPEP?
Placing your order is a simple consultation away. Reach out to use via:
Does SPEP accept will call orders?
Yes, will call orders are accepted, but must be called in or emailed to
order@spep.com first. You’ll receive an email notification once your shipment is ready for pickup.
What are SPEP’s hours of operation?
SPEP’s hours of operation are 8:00am to 4:30pm local time Monday through Friday at each of our three warehouses in (CA, IL, & TX). Our customer service lines are open 5:00am to 5:00pm Pacific time.
Can I place an order of latches after business hours?
Yes, your order of latches can be placed anytime by emailing
order@spep.com. We typically process orders within 24 hours, though orders received during off-hours may take longer to process.
How are latch prices determined?
Latch prices quoted or acknowledged are based on Sierra Pacific Engineering and Product’s (SPEP’s) current cost of material and labor. All of our standard pricing is based on tiered price breaks for single shipment quantities.
Can I pay for latches using a credit card?
Yes! Customers are not required to be set up on credit terms, and can instead pay using a credit card at the time of shipment. Credit cards may also be used to pay for orders in the meantime while credit terms are being evaluated.
Does SPEP offer high-volume pricing for latches?
Yes! Special pricing beyond the standard matrix may also be available for catalog items ordered in especially high volumes. Price breaks for custom items are evaluated based on estimated annual usage (EAU) expectations and minimum order quantity (MOQ) to cover production lead times.
What is SPEP’s policy on over-runs and under-runs?
Unless otherwise specified, Customers agree to accept over-run or under-run volumes not exceeding 10% of quantities ordered. In cases where an overrun or under-run exceeds 10%, we may request acceptance in writing from the customer.
What shipping method do you use for latches?
SPEP prefers to ship products like latches “freight collect” using any carrier our customers specify. In the absence of specific shipping instructions, we will use our own discretion in choosing a carrier.
SPEP assumes no responsibility for any such damage or loss or for transportation delays. We are also not responsible for insuring shipments unless specified by the customer, in which event such insurance shall be based on the customer’s valuation and at the customer’s expense. All claims for damage and loss, whether apparent or concealed, shall be filed by the customer with the carrier. Shortages and/or damage must be noted at the time of delivery.
Does SPEP accept international orders for latches?
Yes, SPEP ships orders for latches worldwide from our US-based warehouses. Under appropriate circumstances, we can even coordinate “China to China” shipments directly from the factory.
How long will it take to receive my latches?
How long it takes to receive your latches will depend on when the order was placed and the due date referenced. If no due date is given, your order will be shipped ASAP.
Upon receiving your order, SPEP provides an order acknowledgement with an estimated ship date. Any shipment date specified shall be the date of shipment from our plant. Shipment dates given by our order desk are estimates unless otherwise indicated.
Delivery may be subject to delays caused by strikes, fires, floods, accidents, pandemics, or any other cause beyond our control, including delays in the delivery of material to SPEP by third parties.
Can I change my latch order?
Yes, you can change your latch order. Change requests made after production has started will convert the order to a time and cost of materials basis unless we’ve agreed in writing to a price revision that reflects the cost of the changes. No changes may be made without SPEP’s prior written authorization.
Can I cancel my latch order?
Any order placed with and accepted by SPEP may be canceled only with the written consent of SPEP, upon payment of all expenses already incurred on the order by SPEP prior to the effective date of cancellation.
What is your warranty policy for latches?
SPEP guarantees defect-free materials and workmanship for 120 days from delivery. If a product is found to be defective, we will approve returns with an R.M.A. number and may replace or refund the item.
PLEASE NOTE that this warranty does not cover damage from misuse, improper installation, or environmental wear. SPEP is not responsible for removal, reinstallation, or incidental costs. No additional warranties, express or implied, apply.
What is your return policy for latches?
If SPEP made an error that necessitates a return, we’ll cover the costs after you obtain an RMA. However, if the customer made the error, we will only consider items for return if they are currently offered in the catalog and are in perfect condition. If we approve the return request, credit will be provided, and the client must prepay freight and pay a 20% restocking charge.
Can I access latch samples?
You can download or view a
PDF catalog right here on our website. You can also use the search function on our site to browse and filter parts by category or industry. Please contact us at
(800) 433-5554 or
sales@spep.com for sample and quote requests, as well as other inquiries.