High-Quality Strap Hinges for Industrial and Commercial Applications

Yes, will call orders are accepted, but must be called in or emailed to order@spep.com first. You’ll receive an email notification once your shipment is ready for pickup.

SPEP’s hours of operation are 8:00am to 4:30pm local time Monday through Friday at each of our three warehouses in (CA, IL, & TX). Our customer service lines are open 5:00am to 5:00pm Pacific time.

Yes, order for strap hinges can be placed anytime by emailing order@spep.com. We typically process orders within 24 hours, though orders received during off-hours may take longer to process.

Strap hinge prices quoted or acknowledged are based on Sierra Pacific Engineering and Product’s (SPEP’s) current cost of material and labor. All of our standard pricing is based on tiered price breaks for single shipment quantities.

Yes! Customers are not required to be set up on credit terms, and can instead pay for strap hinges using a credit card at the time of shipment. Credit cards may also be used to pay for orders in the meantime while credit terms are being evaluated.

Yes! Special pricing beyond the standard matrix may also be available for catalog items ordered in especially high volumes. Price breaks for custom items are evaluated based on estimated annual usage (EAU) expectations and minimum order quantity (MOQ) to cover production lead times.

Unless otherwise specified, Customers agree to accept over-run or under-run volumes not exceeding 10% of quantities ordered. In cases where an overrun or under-run exceeds 10%, we may request acceptance in writing from the customer.

SPEP prefers to ship strap hinges “freight collect” using any carrier our customers specify. In the absence of specific shipping instructions, we will use our own discretion in choosing a carrier.

SPEP assumes no responsibility for any such damage or loss or for transportation delays. We are also not responsible for insuring shipments unless specified by the customer, in which event such insurance shall be based on the customer’s valuation and at the customer’s expense. All claims for damage and loss, whether apparent or concealed, shall be filed by the customer with the carrier. Shortages and/or damage must be noted at the time of delivery.

Yes, SPEP ships strap hinge orders worldwide from our US-based warehouses. Under appropriate circumstances, we can even coordinate “China to China” shipments directly from the factory.

How long it takes to receive your strap hinge order will depend on when it was placed and the due date referenced in your purchase order. If no due date is given, your order will be shipped ASAP.

Upon receiving your order, SPEP provides an order acknowledgement with an estimated ship date. Any shipment date specified shall be the date of shipment from our plant. Shipment dates given by our order desk are estimates unless otherwise indicated.

Delivery may be subject to delays caused by strikes, fires, floods, accidents, pandemics, or any other cause beyond our control, including delays in the delivery of material to SPEP by third parties.

Yes, you can change your strap hinge order. Change requests made after production has started will convert the order to a time and cost of materials basis unless we’ve agreed in writing to a price revision that reflects the cost of the changes. No changes may be made without SPEP’s prior written authorization.

Yes, you can change your strap hinge order. Change requests made after production has started will convert the order to a time and cost of materials basis unless we’ve agreed in writing to a price revision that reflects the cost of the changes. No changes may be made without SPEP’s prior written authorization.

Any order placed with and accepted by SPEP may be canceled only with the written consent of SPEP, upon payment of all expenses already incurred on the order by SPEP prior to the effective date of cancellation.

SPEP guarantees defect-free materials and workmanship for 120 days from delivery. If a product is found to be defective, we will approve returns with an R.M.A. number and may replace or refund the item.

PLEASE NOTE that this warranty does not cover damage from misuse, improper installation, or environmental wear. SPEP is not responsible for removal, reinstallation, or incidental costs. No additional warranties, express or implied, apply.

If returns are necessitated due to errors of SPEP, the customer must obtain an R.M.A. Once obtained, SPEP will cover the cost.

If the customer made an error, only unused catalog items may be returned within 30 days through prior approval, an R.M.A., prepaid shipping, and a 20% restocking fee (minimum $25). Special orders cannot be returned unless defective.